Refund policy

Return & Refund Policy

We want you to be confident in your purchase. Please review our return policy carefully before ordering.

Returns

• Returns are accepted within 15 days of delivery.

• Products must be unused, unopened, and in original, sealed packaging.

• Opened or used chemicals cannot be returned due to safety and contamination concerns.

• Proof of purchase is required.

Non-Returnable Items

• Opened or used chemicals

• Clearance or final sale items

• Custom or special-order products

• Products damaged due to improper handling or misuse

Damaged or Defective Items

• If your order arrives damaged, leaking, or defective, contact us within 7 days of delivery.

• Please include photos of the product and packaging.

• We will offer a replacement or refund at no cost to you if the issue is confirmed.

Refunds

• Approved refunds are issued to the original payment method after inspection.

• Refunds do not include original shipping costs unless the return is due to our error.

• A restocking fee of up to 20% may apply to approved returns.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defect or our mistake.

• We recommend using a trackable shipping method.

How to Start a Return

• Contact us at orders@msitrt.com with your order number and reason for return.

• Do not send items back without authorization.